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Специалист по клиническим исследованиям
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Черняк Наталья

Специалист по клиническим исследованиям

Киев • 46 лет

Head of Central Management medical assistance в PJSC “ІNSURANCE GROUP“ TAS

11 лет 6 месяцев

Head of the organization of health services в PJSC “INGO Ukraine”

2 года 1 месяц

Head of the Health Insurance в PJSC “European Insurance Alliance”

3 года 6 месяцев

Head of Methodology and underwriting of personal insurance в CJSC “InterTransPolis”

4 года

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Занятость:

Полная

Опыт работы:

  • Head of Central Management medical assistance

    окт. 2012 - н/в

    PJSC “ІNSURANCE GROUP“ TAS

    Organization of the management, development of service standards of the insured, motivation system, development of requirements for change in accounting system to serve the insured, making presentations to potential and existing customers.

  • Head of the organization of health services

    сент. 2010 - окт. 2012

    PJSC “INGO Ukraine”

    Organization of the department service support contracts of health insurance (contact center): construction of the contact center with "zero", the selection and appointment of personnel, development of service standards of the insured, motivation system, development of requirements for change in accounting system to service the insured, making presentations to potential and existing customers.

    Organization of the department to work with clinics: the selection and appointment of staff, the development and changes in the model contracts with clinics, contracts with health facilities, create a database of health care facilities for the contact center, maintaining the database up to date.

  • Head of the Health Insurance

    марта 2007 - сент. 2010

    PJSC “European Insurance Alliance”

    Organization of the work of the methodology and loss adjustment: the development of insurance products, preparation of quotations for voluntary health insurance, including on brokers' request, consulting staff representatives on different types of insurance, the negotiation of contracts with customers, contracts with health facilities, review of documents from health facilities, training of insurance acts.

    Organization of the department of service: service organization of the insured, the control over the level of benefits and minimizing of costs at the stage of medical care, the introduction of software maintenance of the insured.

  • Head of Methodology and underwriting of personal insurance

    марта 2003 - марта 2007

    CJSC “InterTransPolis”

    Development of insurance products for personal insurance (the insurance program, the insurance contract, the accompanying documents), preparation of quotations for voluntary health insurance.

Образование:

  • Donetsk National University of Economics and Trade named after Mykhailo Tugan-Baranovsky

    Год окончания 2009

    Еnterprise economy, specialist

  • Donetsk National Medical University of Maxim Gorky (Украина, Донецк)

    Год окончания 2003

    General surgery, master's degree

  • Skills to work effectively with clients in the contact center

    Год окончания 2011

    The principles of formation of a positive image of the insurance company to communicate with the client by phone. Structure and skills effectively, a telephone conversation

Дополнительно:

Владение языками:

  • Английский - продвинутый;
  • Русский - родной;
  • Украинский - свободно.


Водительское удостоверение: Driving license.


Компьютерные навыки: Advanced Windows OS user. Experienced Internet, e-mail, professional software user.


Личные качества:

  • good communication skills
  • good at preparing the documents
  • pay a lot of attention to details
  • willingness to accept additional workload
  • ability to work in a team
  • ability to work under pressure
  • good written and verbal communication. I can get on very well with different kinds of people


Career goals: I am interested in an entry level position or any other position for which I am qualified. Once I gain additional experience, I would like to move on from a technical position to management. My long-term goals involve professional growing with the company where I can continue to learn, take on additional responsibilities, and contribute as much as I can.

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