Вайсеро Ирина

Опыт работы:

• Customer Service Manager

  апр. 2008 - н/в

  GlaxoSmithKline Ukraine / ГлаксоСмітКляйн Україна
  • Collaboration and negotiation with distributors.
    
  • Controlling of order's processing and goods dispatching.
    
  • Preparing primary sales forecast monthly by SKU.
    
  • Regional warehouses distributor's stock level monitoring (weekly).
    
  • Managing of discounts process, according to agreement with customers.
    
  • Preparing distribution's contracts and additional agreements with legal department.
    
  • Cooperation with quality department in complaint process management.
    
  • Managing of price registration in MOH, according to local legislation.
    
  • Involved in tender process: preparing guarantee letters for regional tenders and preparing documents for national MOH tender's.
    
  • ABAC process management for the customers.
    
  • Credit control, credit limits quarterly calculation.
    
  • Collaborations with others departments in company (quality, legal, finance, medical, marketing etc).
    
  • Direct manager for 2 customer service specialists.
    

• Office administrator (manager)

  апр. 2006 - апр. 2008

  GlaxoSmithKline Ukraine / ГлаксоСмітКляйн Україна
  • Managing the receptionist's team. Main responsibilities of reception: Meeting guests, answering the phone calls; Purchasing of the office supplies; Sending mail via TNT, FedEx; Registration of incoming and outgoing correspondence.
    
  • Supporting employees on mobile connectivity.
    
  • Purchasing the office furniture.
    
  • Cooperation with business center's landlord and clearing company.
    
  • Cooperation with custom broker for custom's clearance of shipments to R&D department.
    
  • Cooperation with travel agency to support employees: Hotel's booking; Ordering plane and train tickets; Transfers; Organization of conferences.